Terms and conditions:
For off peak bookings:
Full payment or a minimum 50% deposit is required at the time of booking.
Payment will be accepted by way of credit card, cash, or direct transfer only. Bookings will not be confirmed until payment is received and in the case of direct transfer, bookings will be held as “pending” for 48 hours only, to allow for bank delays.
Bookings will be confirmed by email or post within 24 hours of payment received.
For cancellations greater than 21 days:
A full refund will apply less an administration fee of $AU50.00
For cancellations less than 21 days:
There will be no refund unless the room is re-let and then a full refund of the deposit will apply, less an administration fee of $AU50.00
For multi night bookings that fail to be re let for the entire duration there will be a $50.00 administration fee plus the full fee of nights not re-let, in the case of deposit being the full amount and in the case of part deposits the full deposit will be forfeited or the full fee of nights not re-let whichever is lesser.
For Peak Bookings:
A minimum 50% deposit is required at the time of booking.
The balance is required in full 21 days prior to the commencement of the booking.
Cancellation under 21 days will result in loss of the amount equivalent to the nights not re-let plus an administration fee of $50.
Payment is accepted by methods outlined above.
Cancellation via email
If you cancel your reservation via email, it is only a request to cancel. Your reservation will not be cancelled until you receive a written confirmation from Martin's at Number Thirty Five (within 24 hours of receiving request to cancel). If you do not receive confirmation in this time you must contact us on 03 52581798. In the case of a dispute this cancellation confirmation must be provided
In the event of cigarette smoke affecting a room a Cleaning Fee equal to one nights fee will be charged.
Where your use of the property results in damage requiring replacement, repair or unscheduled maintenance you will be liable for costs incurred. Charges may be made to your credit account.